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General Description

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.

Specific Accountabilities

Work closely with operations and other teams within the project to meet customers’ requirement and solve daily operational issue.
To keep day-to-day correspondence and communicate between customer ，oversea offices and shipper/consignee. Provides information and documentation to others timely.
Timely respond to customer’s queries or request on daily operation.
Coordinate with related team for booking space and picking up cargo.
Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as *** flight and second lighted and ETA.
Relay brand-new government relevant policies and customs regulations to customer.
Verified sales quotation in company system when book the shipments.
Ensure the accuracy of system transactions and documents creation.
Offer pre-alert to related parties
Issue invoice for local charges overseas timely and accurately.
Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling.
Provide reports and statistic according to customers’ requirements.
Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
Perform any special duties / projects as assigned by the management.

kills Required

Excellent typing skill
Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint.
Good command of written and oral English.
Experience and Qualifications

At lease 3 years’ experience with forwarding company, trading company or relevant business industry.
Well-known the whole operation process.
Good air freight knowledge and background
College degree or above.

Core Competences

Communication skill
Teambuilding and Cooperation
Working with efficiency and accuracy
Punctuality
Customer Service Orientation.
Business Acumen.
Commitment to Quality;
Willingness to Learn and Flexibility.
Information and Communication Behaviour;